How do I complain to RTA (Roads & Transport Authority) in Dubai?

Dubai, the shining gem of the United Arab Emirates, has been a land of rapid development and remarkable achievements. This thriving metropolis is a testament to human ingenuity and determination. With its breathtaking skyline, world-class infrastructure, and prospering economy, Dubai symbolises progress and modernity. Recognizing the vital importance of safe and efficient transportation, Dubai implements robust measures to ensure the well-being of its citizens and visitors.

The Road and Transport Authority (RTA) of Dubai places great importance on the opinions and feedback of the residents of the United Arab Emirates (UAE). The RTA introduced a groundbreaking initiative called RTA Complaint Handling to foster a culture of open communication and continuous improvement. And at Cars24, we have compiled a step-by-step guide on taking the necessary steps to file an RTA Dubai complaint for all your transportation concerns.

Check out : Traffic Fine in Dubai

How To Send RTA Complaint via Email

RTA customer service in Dubai demonstrates its commitment to transparency and accountability and strives to enhance the overall transportation experience for the residents of the UAE. By actively engaging with the community, the RTA can identify areas that require attention and work towards implementing solutions that align with the needs of the people. Below we mention the steps you can take into consideration to write an RTA Dubai complaint email:-

Step 1: Visit the complaint website

First, you need to address your problem and send an email to ask@rta.ae . Make sure the email summarises your concerns accurately.

Step 2: Receive an automated reply

Then you have to wait so that the RTA sends you an automated reply with a reference number. Keep it handy for future purposes.

Step 3: Submit all the required information

An RTA employee will reply to your email within 1 working day. They might ask for further details like contact ID or other information which may be missing in your email.

Step 4: Get a confirmation message from the department

After 3 days, you will get an SMS to confirm that your RTA Dubai complaint has been sent to the appropriate department along with the attached date.

Step 5: RTA officer will reach out to you

After a few days and depending on your concern, the RTA officer will revert to your complaint through an email.

Also Read : Road speed limit in UAE

Information Required to Submit RTA Complaint

Submitting documents for filing an RTA Dubai complaint or reporting an issue is of utmost importance because they serve as tangible evidence to support your claim or complaint. Here's a list of documents that you can bear in mind the next time you file a complaint:-

• Full name, number along with the incident date and time
• The plate number of your car
• Taxi ID proof - ID number and driver name
• Station name
• Staff name or ID number
• Nol number
• Name of the metro where it happened

Read about:  Abu Dhabi Traffic Fines

Steps to File a Direct RTA Complaint

For individuals who prefer a direct approach, filing an RTA Dubai complaint by visiting one of their locations is an option. Here's how individuals can follow the RTA Dubai complaint procedure with appropriate guidance by adhering to the steps mentioned below:-

1. Visit your city's RTA branch.
2. Share your concern with the manager or another office executive present.
3. The RTS authority will be responsible for working on and resolving the issue you face.

RTA Centres in Dubai

The RTA authority aims to foster a sense of accessibility and responsiveness, further strengthening its commitment to addressing community concerns effectively. That's why there are RTA-authorised centres for citizens to file complaints with ease and you can take a look at the list below:-

Al Barsha

Centre Address:
Traffic Building Department, Sheikh Zayed Road, Al Quoz, Dubai

Time To Visit:
Monday to Thursday: 08:00 am to 7:30 pm.
Friday: 08:00 am to 12:00 pm

You can call them at 8009090    

Al Kifaf

Centre Address:
Near Zabeel Park, Al Kifaf Centre, Sheikh Khalifa Bin Zayed Street, Al Kifaf

Time To Visit:
Monday to Thursday: 08:00 am to 7:30 pm
Friday: 08:00 am to 12:00 pm

You can call them at 8009090

Umm Ramool

Centre Address:
Marrakech Street, Umm Al Ramool, Opposite Emirates Metro Station, Dubai

Time To Visit:
Monday to Thursday: 08:00 am to 7:30 pm
Friday: 08:00 am to 12:00 pm

You can call them at 8009090

Al Manarah

Centre Address:
Dubai Municipality, Al Manarah Centre, Sheikh Zayed Road, Al Safa 2, Dubai

Time To Visit:
Monday to Thursday: 08:00 am to 7:30 pm
Friday: 08:00 am to 12:00 pm

You can call them at 8009090

Deira

Centre Address:
Behind Dubai Traffic Court, Al Quds Street, Al Twar 1, Dubai

Time to Visit:
Monday to Thursday: 08:00 am to 7:30 pm
Friday: 08:00 am to 12:00 pm

You can call them at 8009090  

Steps to File the RTA Dubai Complaint Through a Call

Whether it is a suggestion for improvement, a complaint about a specific issue, or a commendation for exceptional service, every comment should be considered strictly. For filing an RTA Dubai complaint through a call, please follow these steps accordingly to ensure your query is addressed:-

• You can call the RTA Dubai hotline to complain about your issue at 8009090.
• Mention your issue in detail and follow the representative's instructions accordingly.
• The RTA representative will keep you updated about the complaint's progress.

Note that you will have to wait for a minimum of 7 business days for your complaint to be resolved.

Steps to File the Complaint Through Social Media

The rise of social media has significantly transformed how we communicate, allowing for real-time information sharing and facilitating widespread public engagement. By leveraging social media, you can report your RTA Dubai complaint and contribute to the safety of all citizens in Dubai:-

• First, you need to navigate to the RTA contact page.
• Look out for RTA’s social network icons.
• Send your complaint by clicking on one of the social icons
• A social media representative will reach out to you on call and understand your issue
• After submitting the complaint, it takes around 3 working days to resolve your issue.
  
  Also Read : Sharjah Traffic Fines

Conclusion

Bear in mind that the RTA authority allows individuals to actively contribute to improving transportation services in Dubai. By providing valuable feedback, addressing concerns, and suggesting potential solutions, citizens play an essential role in shaping a safer transportation network. This extensive guide by Cars24 on filing an RTA complaint will resolve your issue and enhance your overall transportation experience.

FAQs

How do I file a complaint against a company in UAE?
To file a complaint against a company in the UAE, you need to collate necessary information, like your documents, and then submit the complaint to the Consumer Protection Department or Department of Economic Development (DED).

How do I complain about a driver in Dubai?
In case of a complaint about a particular driver in Dubai, you can call the RTA helpline number at 8009090 or you can also send an email to ask@rta.ae for immediate assistance.

What is the traffic complaint number in Dubai?
You can contact the RTA authority in many ways like writing an email or dropping your issue on the social media page. However, to reach the RTA complaint authority, you can call them at 8009090.

How do I claim the wrong traffic fine in Dubai?
Citizens of Dubai have the benefit to file a complaint by calling Dubai’s Traffic Departments at +9714-6063555. If you wish to claim a wrong fine in Dubai, you can also log in to the Dubai Police website for more information.