Car service at your convenience

In the UAE, the recommended servicing frequency depends on your car's make, model, and usage.

CARS24 Recommendations:

• Distance: Service your car every 10,000 kilometers.
• Time: Service your car every 6 months, whichever comes first.
• Service Types:
  • Minor Service: Every 10,000 kilometers.
  • Major Service: Every 20,000 kilometers.

Additional Factors to Consider:

• High-Performance or Luxury Cars: These may require servicing every more frequently (e.g., every 5,000 kilometers) for optimal performance.
• Extreme UAE Climate: Heat, sand, and dust can demand more frequent servicing to avoid breakdowns and maintain reliability.

Tips:

• Always follow your vehicle’s owner’s manual for manufacturer-specific maintenance schedules.
• Regular servicing not only ensures reliability but also helps minimize long-term repair costs.

By adhering to these guidelines, you can keep your car in excellent condition and avoid unexpected issues.

The day you receive the delivery of the car is when the actual time-period starts. The first service will be due at 6 months or 10,000 km (whichever comes earlier), from the delivery date.

We have two types of service offerings for CARS24 customers:

• Standalone Services: These are services that are one-time in nature and make sense for you if you are looking for individual servicing at the 10,000 KM mark (or 6 months mark whichever is earlier) or 20,000 KM mark (or 12 months mark whichever is earlier)
• Service Contracts: These are annualized contracts of varied coverage (in terms of KM and years), which basically outsources your car maintenance to us so that you can relax and let us take care of your car. We charge a fixed fee for a certain duration and cover all your servicing.

Service contracts offer several benefits over standalone services, primarily around long-term cost savings, security, and convenience:

• Cost Savings: Service contracts are usually locked in for a longer period at a fixed price. This allows you to avoid price fluctuations that may occur with standalone services, which could increase based on market scanerios or inflation over time.
• Consistent Coverage: With a service contract, you can rely on continuous service for a set duration, ensuring you're not caught off guard by unexpected service needs or prices, as for cars maintenance costs can add up quickly.
• Warranty Protection: If your car is covered under warranty, failure to do timely servicing means your warranty will go void , however, if you were to buy a Service Contract from us, we will ensure that you don’t miss a scheduled service.
• Convenience and Peace of Mind: Having a service contract typically includes proactive maintenance reminders and scheduled appointments, removing the hassle of keeping track of service dates and ensuring that all requirements are met.

Ultimately, a service contract is ideal for those looking for predictability in both cost and service, with the added benefit of protecting warranties and providing consistent, reliable coverage.

A service contract offers is recommended for multiple reasons, a few of which are:

• Maintain Your Warranty:To keep your vehicle’s warranty valid, it’s essential to carry out timely servicing as per the service schedule recommended by the warranty underwriter/ seller. A service contract ensures that you don’t miss any required maintenance, protecting your warranty coverage.
• Keep Your Car in Top-notch Condition:Regular servicing ensures that your vehicle stays in peak condition, enhancing its performance and longevity. This helps you enjoy your car to the fullest, with fewer unexpected issues.
• Preserve Your Car’s Value:Routine maintenance demonstrates to future buyers that you’ve cared for the vehicle. When it’s time to sell, your well-maintained car will hold its value better and fetch a higher price, giving you a good return on your investment.

Investing in a service contract provides peace of mind, protection for your warranty, and ensures your car stays in great shape for years to come.

CARS24 Offers the following types of services:

• Minor Service
  Essential service for keeping your car running smoothly.
  
  • Service Includes: Detailed 28-point inspection and diagnostic check, engine oil and oil filter replacement, and complimentary car wash.
  • Recommended Schedule: Every 10,000 km or 6 months, whichever is earlier (must do timely to prevent warranty from getting void)
  • Convenience: Free pickup & drop included.
  • Completion Time: Same-day delivery for morning pick-up slots
    
• Major Service
  Comprehensive care for long-lasting performance
  
  • Service Includes: Comprehensive 45-point inspection and diagnostic check (including spark plugs, suspension, drive train, underbody and others) , engine oil and oil filter replacement, complimentary wheel balancing, brake pads and disc cleaning, and car wash.
  • Recommended Schedule: Every 20,000 km or 12 months, whichever is earlier (must do timely to prevent warranty from getting void)
  • Convenience: Free pickup & drop included.
  • Completion Time: 1 day (Next day delivery)
• Doorstep Service
  Quick and convenient service, right at your door.
  
  • Service Includes: Basic 15-point inspection and diagnostic check, engine oil and oil filter replacement, and complimentary AC Treatment
  • Recommended Schedule: Every 10,000 km or 6 months, whichever is earlier
  • Convenience: Enjoy the comfort of having your service done right at your doorstep, wherever you are.
  • Completion Time: 45 minutes.

Our Service Contracts combine these services to offer the best maintenance package for your car.

Additional services, including but not limited to A/C and air filter change, car detailing, car window tinting, car tyre replacement, battery replacement, engine flush, transmission check etc can also be availed separately

Click here to compare all services.

With CARS24, we ensure quick and efficient service, tailored to the type of service you choose:

• Minor Service: This service is completed on the same day if you opt for a morning pick-up slot.
• Major Service: This service typically takes one full day, with next-day delivery after pick-up.
• Doorstep Service: You can enjoy this service right at your doorstep in about 45 minutes.

Please note that if additional work is required—such as repairs or parts replacement—the timeline may be extended based on the nature of the repair and the availability of parts. We’ll keep you informed every step of the way.

A minor service (every 10,000km or 6 months) usually includes: Oil and oil filter change, basic inspections (e.g., brake condition, fluid levels, tire pressure, battery health, A/C filter, air filter, electricals, steering).

A major service typically includes: All minor service items plus spark plug replacement, suspension checks, transmission, drive belts, engine and underbody inspection and full diagnostics.

For a full list of inclusions please refer to the detailed coverage under each listed service.

A car service interval is decided by the car manufacturer after a detailed analysis of the component performance and the engine’s ability to handle various operating conditions. We would recommend sticking to the manufacturer or warranty underwriter recommended mark of car service interval. In case your car’s service gets delayed by a few hundred kilometers, worry not, as the engines are designed to handle the work overload for a short time.

Here's what to consider:

• Minor Service (oil changes, filter replacements, basic inspections):
  • Can sometimes be delayed by 500–1,000 km or a few weeks if your car is running smoothly and under normal conditions.
  • Delaying too long may cause oil degradation, reduced engine efficiency, and wear on essential components.
• Major Service (spark plugs, suspension checks, diagnostics):
  • Should not be delayed significantly, as it addresses components critical to safety and performance.

Risks of Delaying Service:

• Engine damage: Neglecting oil changes can lead to sludge buildup and engine wear.
• Reduced safety: Worn brakes, tires, or suspension components can compromise your safety.
• Increased costs: Small issues can escalate into costly repairs if left unchecked.
• Warranty voidance: Timely services are required to maintain warranty coverage. Delaying service could result in losing your warranty protection.

If you must delay a service, monitor your car closely for warning signs such as unusual noises, reduced performance, dashboard alerts, or fluid leaks, and schedule the service as soon as possible.

The most important part of car maintenance is routine oil changes and fluid checks. These are essential for ensuring the engine runs smoothly and efficiently, preventing costly damage. However, overall car maintenance involves several key aspects that are equally vital to safety and longevity:

• Engine Care:
  • Regular oil changes prevent engine wear and overheating.
  • Checking and replacing air and fuel filters helps maintain optimal performance and fuel efficiency.
• Tire Maintenance:
  • Regularly checking tire pressure, rotation, alignment, and tread depth ensures safe handling, better fuel efficiency, and extended tire life.
• Brake System:
  • Inspecting brake pads, rotors, and fluid is crucial for safety and preventing brake failure.
• Battery Health:
  • Monitoring battery voltage and connections helps avoid sudden breakdowns.
• Fluid Levels:
  • Coolant, brake fluid, transmission fluid, and power steering fluid need to be checked and topped up to prevent system failures.
• Cabin Air Filter (A/C Filter):
  • Regularly replacing the cabin air filter improves air quality, reduces allergens, and ensures proper airflow in the air conditioning system.
• Regular Inspections:
  • Routine checks of suspension, steering, lights, and electrical systems help identify issues early.

Why Oil Changes Top the List:
Oil is the lifeblood of your car, reducing friction and wear on engine parts. Skipping oil changes can lead to sludge buildup, overheating, and severe engine damage, which are costly and often irreversible.

By prioritizing these maintenance tasks and following the manufacturer’s recommended service schedule, you can keep your car reliable, safe, and efficient for years.

Scheduling your car service is quick and hassle-free. Just follow these simple steps:

• Enter Car Details: Provide your car's make and model to view available services and packages tailored to your vehicle.
• Select Service/Contract: Choose from one-time services or service contracts that suit your needs.
• Schedule Appointment: Pick a convenient date, time, and location for car pickup or for doorstep servicing
• Car Servicing: During the service, a dedicated service advisor will manage your requests, provide expert recommendations, and keep you updated. You'll also receive a detailed report of tasks performed along with any further recommendations for your vehicle.
• Payment & Delivery: Pay any balance at delivery and receive your fully serviced car.

Note:
If you have a balance service from a pre-purchased service contract, you can skip directly to Step 3 and schedule your appointment.

CARS24 makes car servicing simple, convenient, and reliable!

Yes, we provide a free pick-and-drop service for your car at your convenient time and desired location.

Unfortunately, service contracts are non-refundable. This includes any unutilized services that may remain under the contract.

However, if you purchased your car from CARS24 and it is covered under the 7-day return policy, you are eligible for a full refund of the service contract if you return the car within the 7-day window.

For more details or assistance, feel free to reach out to our support team.

Yes, transferring your service contract is possible, but only if you opted for this optional feature at the time of purchase. Here are the key details:

• Transfer Eligibility: Transferability is available only if the optional transfer service was purchased as per charges indicated at the time of purchasing the service contract.
• Ownership Transfer: If you sell your car, the service contract can be transferred to the new owner for the remaining duration and mileage.
• One-Time Transfer: The service contract can only be transferred once during its validity period.
• Terms and Conditions: All general terms and conditions of the service contract remain applicable after the transfer.
• Car-Specific Contracts: Transfers are not allowed between different vehicles owned by the same customer, as service contract pricing is based on factors like the car's make, model, year, odometer reading, and engine size among others.

For further assistance or to initiate a transfer, feel free to contact our support team.