Q: What are the differences between CARS24 Prime, CARS24 Lite & Private Seller Segments?

CARS24 Certified Segment ( CARS24 Prime, CARS24 Lite ) consists of Cars that are owned by CARS24, and are refurbished and maintained at the CARS24 MRL (Mega Refurbishment Lab, 5 star rated, ESMA Certified). These cars come with upto 6 months free base warranty, as well as a 7-day return policy.(except for cars driven There are 2 sub-segments within this category, to suit different types of user needs CARS24 Prime - Best -in- Class Cars, CARS24 Lite - Affordable Cars with relatively higher wear & tear, Private Seller Segment consists or cars that are owned & advertised by private individuals on the CARS24 website, and they are not refurbished or maintained by CARS24.There is no free base warranty or return policy from CARS24 on these cars. Within this segment, the cars with the ‘Private Seller PRO’ are available at the CARS24 hub for a quicker turnaround time, with no seller backout guaranteed, and the price is non-negotiable, while the ‘Private Seller’ cars will be available for a test drive at the seller’s premises, timelines for test drive & final sale will be dependent on seller availability, and the seller retains control over the car’s pricing.

Q: Where are all the listed cars located?

All the CARS24 Certified Cars (CARS24 Prime & CARS24 Lite) in our catalog are located in the CARS24 hub in Dubai, where we conduct our rigorous vehicle inspection process. Once you reserve any car online, we ensure the car is available for you at the hub or deliver it right to your doorstep. All Private Seller PRO cars are also parked in the CARS24 Dubai hub. However,‘Private Seller’ cars are located with the seller at their premises.

Q: How does CARS24 price the car listed on the platform?

CARS24 Certified Cars (CARS24 Prime & CARS24 Lite) All the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. We factor in: Car's basic details: Make, model, trim, age, Km driven, etc. Car's condition: Each car undergoes a rigorous 150+ checkpoint inspection and is priced according to its condition. Any refurbishment work and additional features installed also impact the final price of the car. Private Seller Cars The seller retains control over the car's pricing. While CARS24 experts offer continuous guidance to the seller based on market demand and the car's condition, the ultimate pricing decision rests with the seller. The price is fixed by the seller for Private Seller PRO cars.

Q: Will the vehicle have brand-new tires?

Not necessarily. As part of refurbishment for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite), we replace the tyre if they do not meet the RTA approved passing standards on date of manufacture - to be within five years & tread depth - to be greater than 2 mm. All four tyres may be of different brands and minor pattern noise on drive is considered acceptable in line with the fair wear and tear of the tyres. Spare tyres do not have the age limit of five years provided they are road-worthy as per RTA standards. Private Seller PRO cars also undergo tire replacement as needed before RTA passing and registration. For Private Seller cars, tires are not replaced beforehand per RTA standards. However, CARS24 will assist with replacements on a chargeable basis for RTA passing and registration.

Q: If a car has been repainted, does it mean it was involved in an accident?

Not necessarily. As part of refurbishment, we undertake smart repainting to rectify scratches or dents of sizes exceeding our permissible standards to return the panel to its best condition.

Q: Are the cars repainted before they go on sale?

After inspecting the CARS24 certified cars (CARS24 Prime & CARS24 Lite) cars on 150+ parameters, depending on what refurbishment is needed, we do whatever it takes to return it to its best condition! As a result, some of the body panels will undergo smart repainting.

Question 1

What are the differences between CARS24 Prime, CARS24 Lite & Private Seller Segments?

Accepted Answer

CARS24 Certified Segment (CARS24 Prime, CARS24 Lite) consists of Cars that are owned by CARS24, and are refurbished and maintained at the CARS24 MRL (Mega Refurbishment Lab, 5 star rated, ESMA Certified). These cars come with upto 6 months free base warranty, as well as a 7-day return policy.(except for cars driven <1000 km at the time of delivery).
There are 2 sub-segments within this category, to suit different types of user needs

CARS24 Prime - Best -in- Class Cars, <=10 years old and <=150 K Kms run, with no structural damage, and refurbished to the highest quality standards.
CARS24 Lite - Affordable Cars with relatively higher wear & tear, <=14 years old and <=220 K Kms run, refurbished to RTA standards.

Private Seller Segment consists or cars that are owned & advertised by private individuals on the CARS24 website, and they are not refurbished or maintained by CARS24.There is no free base warranty or return policy from CARS24 on these cars.
Within this segment, the cars with the ‘Private Seller PRO’ are available at the CARS24 hub for a quicker turnaround time, with no seller backout guaranteed, and the price is non-negotiable, while the ‘Private Seller’ cars will be available for a test drive at the seller’s premises, timelines for test drive & final sale will be dependent on seller availability, and the seller retains control over the car’s pricing.

Question 2

Why should I buy a car at CARS24?

Accepted Answer

CARS24 is revolutionizing the way pre-owned cars are bought in the UAE. Buying a car is an important decision for every buyer, and we give you a simple method and quality assurance to make the process a breeze. Here’s what we offer.

Buy completely online: Browse, buy, finance, pay through a simple online process from the comfort of your home.
Extensive Variety: Our catalogue features a wide range of make, model, brand and colours to suit every preference. Choose between CARS24 MRL certified cars (CARS24 Prime & CARS24 Lite), or cars listed directly by sellers (Private Seller PRO, Private Seller)
Financing assistance: Our in-house loan team tailors finance options to your needs through our partnered banks, ensuring great terms and hassle-free approval. Additionally, we assist in financing your downpayment to minimize upfront expenditure.
Easy insurance: Explore various insurance plans at attractive prices and purchase with a simple click.. We’ll ensure the policy is issued by the time you get the car delivered to you.
Hassle free registration: We’ll handle all the paperwork for registration before we deliver the car to you.

Added Benefits for CARS24 Certified Cars (CARS24 Prime & CARS24 Lite)

Quality Standard - All CARS24 Prime cars are refurbished and maintained to the highest quality standards (functional and aesthetics), and all CARS24 Lite cars are refurbished & maintained for functional components (excluding aesthetics), both surpassing the RTA standards.
Warranty - All our cars come with a complimentary warranty of upto a max of 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty at discounted rates.(For cars driven <1000 km, CARS24 warranty may not be available if manufacturer warranty (verified) is already available.)
7 day easy return, 100% refund - Buy a car, own it for 7 days and then return it if you change your mind! If you’re not fully satisfied with your (Not applicable for cars driven <1000 km at the time of delivery).

Benefits of buying Private Seller Cars through CARS24

CARS24 Verified Cars: All Cars come with a 120+ checkpoint pre-purchase inspection report providing a comprehensive view of the car's current condition for transparency in your purchase.
Expert Guidance & Assistance: Simply make your offer and share your test drive slot preferences; CARS24 will handle the rest. CARS24 will provide Guidance and assistance throughout the entire process, from making the offer to final delivery, including test drives, documentation handling, financing assistance, registration, and other details.
Safe & Secure Transactions: All your transactions are fully protected with CARS24; there's no direct payment to the seller involved when you buy through us. Further, CARS24 manages the ownership transfer between the seller and you, ensuring a secure and smooth process.

Question 3

Where are all the listed cars located?

Accepted Answer

All the CARS24 Certified Cars (CARS24 Prime & CARS24 Lite) in our catalog are located in the CARS24 hub in Dubai, where we conduct our rigorous vehicle inspection process. Once you reserve any car online, we ensure the car is available for you at the hub or deliver it right to your doorstep.
All Private Seller PRO cars are also parked in the CARS24 Dubai hub.
However,‘Private Seller’ cars are located with the seller at their premises.

Question 4

How can I buy a car on CARS24?

Accepted Answer

If you've ever bought clothes or groceries online, you already know how this works! It's simple, and can be done in easy steps.

Book it online: Start by browsing our extensive range of cars listed here. Utilize our Car Finder tool to refine your search based on style, brand, or color preferences. Once you've identified the perfect car, delve into its features, view pictures, and examine it from every angle with our 360-degree view feature. When you've made your choice, schedule a test drive for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite) & 'Private Seller PRO' cars. For other 'Private Seller' cars, craft an irresistible offer, and upon acceptance, proceed to schedule a test drive.
View or Test drive it: Check out the car, go on a drive, and decide if you’re satisfied with the quality and whether you want to buy it.
- CARS24 Prime cars - In Dubai, Sharjah, Abu Dhabi and Ajman, you can test drive the car at home. You can also test drive the car at a CARS24 hub in Dubai
- CARS24 Lite cars - are available for test drive at the CARS24 Hub in Dubai
- Private Seller PRO cars- are available for test drive at the CARS24 Hub in Dubai
- Private Seller cars- are available for test drive at the seller’s premises
Token Payment: If you want to make this car yours, pay a small token fee and get started on the process to purchase the car. This token fee is adjusted in your final balance payment. You have the option to pay an 'Exclusive token' to exclusively reserve the car for yourself. Alternatively, you can choose a non-exclusive token, which allows you to proceed with the purchase process, but someone else may reserve the car in the meantime, leading to the auto-cancellation of your booking. Cancellation charges may be levied in case you do not proceed with the booking.
Final payment & delivery: After document verification and loan approval (if needed), proceed with the final balance payment . We will assist you with the paperwork so we can transfer the ownership to you. Your presence may be required at the RTA centre for registration. The car is then delivered to your home OR you can choose to pick it up from the CARS24 Hub. You now have a new car. Congratulations!
7 day trial or full refund: While we’re sure that you will love the car, we give you 7 full days to drive it, test it to your heart’s content. If you’re not satisfied, you can return it within 7 days for a full refund of the car price, no questions asked! This policy is ONLY applicable for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite) that have been driven >1000 km at the time of delivery.

Question 5

Are all the cars certified by CARS24?

Accepted Answer

Each one of our CARS24 Prime & CARS24 Lite cars has passed a 150+ point technical inspection and an RTA check. The CARS24 Prime cars are refurbished to the best-in-class quality standards for pre-owned cars, and CARS24 Lite cars are refurbished to RTA standards. They even come with a free base warranty of upto a max of 6 months or 10,000 Kms, whichever is earlier. In addition, you have the option to purchase upto 24 months extended warranty.
The ‘Private Seller’ & ‘Private Seller PRO’ cars go through a 120-150+ checkpoint inspection ensuring they have valid documents & a comprehensive condition report for your perusal. However, since these are not owned & maintained by CARS24 , they are not CARS24 certified.

Question 6

How does CARS24 price the car listed on the platform?

Accepted Answer

CARS24 Certified Cars (CARS24 Prime & CARS24 Lite)
All the prices are reasonable and competitive, assigned by experts after taking multiple factors into consideration. We factor in:

Car's basic details: Make, model, trim, age, Km driven, etc.
Car's condition: Each car undergoes a rigorous 150+ checkpoint inspection and is priced according to its condition. Any refurbishment work and additional features installed also impact the final price of the car.

Private Seller Cars
The seller retains control over the car's pricing. While CARS24 experts offer continuous guidance to the seller based on market demand and the car's condition, the ultimate pricing decision rests with the seller.

The price is fixed by the seller for Private Seller PRO cars.

Question 7

Is the price of the car negotiable?

Accepted Answer

You will not feel the need to negotiate at all. You’ll see, all the prices are reasonable and competitive. We are 100% online, and hence save on expensive rental/staff costs, and so you save on those additional fees as well.And don’t forget, any CARS24 Certified car (CARS24 Prime , CARS24 Lite) purchased from us brings with it several benefits - a complementary base warranty plan, zero cancellation or return charges, and an unbeatable 7-day test ownership program. You’ll find the experience and benefit worth the amount you pay!However, the pricing control for Private Seller cars (non-guaranteed sale) is retained with the seller. Just make your best offer against the sellers asking price (listing price) and the seller will review the same, either accepting, rejecting, or providing a counteroffer.

Question 8

What car details can I find on your website?

Accepted Answer

All the details you want, need, or feel like checking up on to make an informed buying decision. We’re committed to giving you a seamless and fully transparent transaction, so we list an abundance of information on each car page, including a detailed 120-150+ point inspection report with input from our auto experts. If you pick a car, here’s what you’ll find about it:

Cars specifications: Make, model, variant, car manufacturing year with 360 degree views of the exteriors.
Car details: Kms driven, fuel type, engine type, drive type, drivetrain, transmission, trim.
Inspection and verdict: Exteriors, electrical, interiors, engine, transmission, air conditioning, steering, suspension and brakes

Question 9

Are all cars listed on the CARS24 Platform Refurbished?

Accepted Answer

All CARS24 certified cars ( CARS24 Prime & CARS24 Lite) are refurbished at the CARS24 MRL (ESMA certified workshop & service centre),except cars highlighted as ‘brand new’, that are driven <1000 km

Private Seller PRO and Private Seller cars are not refurbished at CARS24, but refurbishment options may be made available at an optional or request basis.

Question 10

Will the vehicle have brand-new tires?

Accepted Answer

Not necessarily. As part of refurbishment for CARS24 Certified Cars (CARS24 Prime, CARS24 Lite), we replace the tyre if they do not meet the RTA approved passing standards on date of manufacture - to be within five years & tread depth - to be greater than 2 mm. All four tyres may be of different brands and minor pattern noise on drive is considered acceptable in line with the fair wear and tear of the tyres. Spare tyres do not have the age limit of five years provided they are road-worthy as per RTA standards.

Private Seller PRO cars also undergo tire replacement as needed before RTA passing and registration.

For Private Seller cars, tires are not replaced beforehand per RTA standards. However, CARS24 will assist with replacements on a chargeable basis for RTA passing and registration.

Question 11

If a car has been repainted, does it mean it was involved in an accident?

Accepted Answer

Not necessarily. As part of refurbishment, we undertake smart repainting to rectify scratches or dents of sizes exceeding our permissible standards to return the panel to its best condition.

Question 12

Are the cars repainted before they go on sale?

Accepted Answer

After inspecting the CARS24 certified cars (CARS24 Prime & CARS24 Lite) cars on 150+ parameters, depending on what refurbishment is needed, we do whatever it takes to return it to its best condition! As a result, some of the body panels will undergo smart repainting.

Question 13

Does every car come with brand-new brake pads and discs?

Accepted Answer

All CARS24 certified cars (CARS24 Prime & CARS24 Lite), are inspected on 150+ parameters, during which we check the brake pads and discs. The same will be replaced during refurbishment if the thickness is below the vehicle manufacturer's guidelines

Question 14

Are all cars accident free?

Accepted Answer

Currently, there is no common online source to establish accident history nationally covering all emirates. We are unable to provide you with this information. We ensure that we do not buy any cars which have met with structural damage, and as part of our process for CARS24 certified cars (CARS24 Prime & CARS24 Lite) & Private Seller PRO cars, we re-inspect the vehicle thoroughly to ensure it is free from structural damage.

Question 15

What do you mean by "No structural damage / 100% cars pass the RTA test"?

Accepted Answer

Structural damage refers to any damage to vehicle structural members such as, but not limited to chassis, body pillar frames, rear body member, rear body floor panel etc. Components such as front or rear bumper support / radiator cross member / fender apron panel are not considered as structural members and we confirm as part of our inspection process that damage to these components and consequent repairs have not impacted the structural integrity of the vehicle.

Question 16

Is my vehicle fully serviced?

Accepted Answer

All the CARS24 Certified (CARS24 Prime, CARS24 Lite) vehicles go through an inspection and the required periodic maintenance service is carried out. Service history is shared if provided by the previous owner with supporting evidence.

Question 17

What is done as part of the service? What does a full car service include?

Accepted Answer

As part of periodic service for the CARS24 Certified Cars (CARS24 Prime, CARS24 Lite), we perform the following :

Replace the oil and filter.
Clean and adjust front and rear brakes and associated components
Confirm front and rear brake pads/ discs within manufacturer's specifications.
Inspect and tighten/ lubricate all front and rear suspension components.
Clean both Air and AC filter
Check and top up all fluids.
Read all diagnostic fault codes with onboard diagnostic systems and take appropriate action.

Question 18

What is CARS24 Lite?

Accepted Answer

These are a specific category of cars that have higher wear and tear; The performance of these cars and their maintenance requirements will hence be appropriate to their age and prior use. These include cars manufactured upto year 2010 and have a mileage up to 220,000 km. All these cars have been refurbished to RTA standards and are certified for road safety and fitness by the RTA.

Question 19

Why are CARS24 Lite cars priced lower than other cars on CARS24?

Accepted Answer

These cars are priced affordably taking their age, mileage and previous usage history into account.

Question 20

Is there any warranty on CARS24 Lite segment?

Accepted Answer

Yes. Every CARS24 Lite car comes with a free warranty of 1 month from the date of purchase.

Question 21

Is there any free return period on CARS24 LiteCars?

Accepted Answer

Yes. CARS24’s standard 7 day free return period applies to this segment as well. Terms & Conditions of return are the same as that of CARS24 Prime cars.

Question 22

Can financing be availed on CARS24 Lite cars?

Accepted Answer

Auto loans can be availed on all cars that are upto 10 years old. For cars older than 10 years, personal loan and credit card based options can be used for financing. Our Relationship Managers will guide you through the process depending on your preference and car profile.

Question 23

What insurance options are available for CARS24 Lite cars?

Accepted Answer

CARS24 will help facilitate good insurance options - both comprehensive covers and third party - through reputed brokers and insurers at exclusive prices.

Question 24

What is The Private Seller Segment?

Accepted Answer

The private seller segment consists of Private Seller PRO & Private Seller cars that are owned and advertised by private individuals on the CARS24 website, and they are not refurbished or maintained by CARS24.There is no free base warranty or return policy from CARS24 on these cars since we do NOT own these cars. However, free base warranty of upto 3 months may be offered in case you opt for a recommended Refurb Package with CARS24.
Within this segment, the Private Seller PRO cars:

Are available at the CARS24 Dubai hub for a quicker turnaround
Come with a 150+ checkpoint report (no major structural damage, and no odometer tampering)
Fixed price
Refurbished to meet RTA standards, ensuring it is fit for registration and ready to hit the road.

The Private Seller cars are:

Available for a test drive at the seller’s premises
Timelines for test drive & final sale will be dependent on seller availability
Come with a 120+ checkpoint inspection report
The seller retains control over the car’s pricing, and may be willing to negotiate on their asking price

Question 25

What are Private Seller PRO cars?

Accepted Answer

The Private Seller cars are owned by private individuals, and are not refurbed or maintained by CARS24. However, PRO means these cars come at a fixed price, and are readily available with CARS24 at the CARS24 Hub- this means:

The turnaround time for a test drive or completing the final transaction will be faster and there is less dependence on the seller’s availability
Comes with a more detailed 150+ checkpoint inspection report, surpassing the 120+ standard checkpoint report
These are refurbished by CARS24 to meet RTA standards, guaranteeing roadworthiness and readiness for registration

Question 26

What is a ‘Featured’ Listing?

Accepted Answer

Featured listings are promoted listings.

Question 27

How does CARS24 verify these Private Sellers?

Accepted Answer

Before the car is listed on the platform, CARS24 conducts a through 120+ checkpoint inspection of the car, that is visible for you on the listing page. At the same time, CARS24 also checks for a valid insurance, Mulkiya/ Hayaza and other necessary documents to ensure authenticity and eliminate any chances of fraud.

Question 28

Is the price of the Private Seller PRO & Private Seller cars negotiable?

Accepted Answer

The prices for the Private Seller PRO cars are non-negotiable.
However, the pricing control for the other ‘Private Seller’ cars is retained with the seller. Just make your best offer against the sellers asking price (listing price) and the seller will review the same, either accepting, rejecting, or providing a counteroffer.

Question 29

My offer was rejected by the seller. What do I do?

Accepted Answer

You can make a counter offer, which is higher than your last offer and closer to the asking price of the seller (listing price). We will then send a notification to the seller to review and respond to the offer

Question 30

How can I take a Test Drive for Private Seller PRO & Private Seller cars?

Accepted Answer

Private Seller PRO cars are available for a test drive at the CARS24 Hub in Dubai. You can directly book a test drive and visit the CARS24 Hub at your selected slot.

‘Private Seller’ cars are available for a test drive at the seller’s premises. Once you make an offer and your offer is accepted by the seller, you can proceed to book a test drive. The area details will be displayed, as you proceed to book a test drive, and the complete address & location details will be visible to you once the test drive is booked from your end. The seller will review and confirm the availability for test drive basis your offer and test drive slot preference. A CARS24 representative will contact you and go along with you to complete the test drive on the scheduled day.

Question 31

Why can’t I see an option to book a Test Drive for Private Seller cars?

Accepted Answer

For a ‘Private Seller’ car, you will first need to make an offer, and only once the offer is accepted by the seller you will be able to book a test drive.

Question 32

My Test Drive is still awaiting confirmation from the Seller. What do I do?

Accepted Answer

If the test drive slot is for the future, we would request you to please wait and allow sometime for the seller to review and confirm.
If the test drive slot is in few hours or has already passed, you can reach out to us at our Support helpline 800 111 0900 to report the concern , and we will try to get back to you at the earliest. We would also encourage you to explore other similar cars parallely, in case we don’t get a positive response from the seller.

Question 33

Is there any warranty on Private Seller PRO & Private Seller Cars?

Accepted Answer

Private Seller PRO & Private Seller cars don’t come with any CARS24 base warranty, however if there is manufacturer’s warranty available it will be shown on the listing detail page as per seller’s confirmation (buyers are encouraged to verify the details with the manufacturer).Further, extended warranty options of upto 12 months may be available from CARS24 as a value added service on select cars.

Question 34

Is there any free return period on Private Seller PRO & Private Seller cars?

Accepted Answer

No, the free turn policy is not applicable for the Private Seller segment (Private Seller PRO & Private Seller cars), as these cars are not owned, refurbished or maintained by CARS24.

Question 35

Can financing be availed on Private Seller PRO & Private Seller cars?

Accepted Answer

Auto loans can be availed on all cars that are upto 10 years old. For cars older than 10 years, personal loan and credit card based options can be used for financing. Our Relationship Managers will guide you through the process depending on your preference and car profile

Question 36

What insurance options are available for Private Seller PRO & Private Seller cars?

Accepted Answer

CARS24 will help facilitate good insurance options - both comprehensive covers and third party - through reputed brokers and insurers at exclusive prices.

Question 37

Can I not directly approach the seller and complete the purchase?

Accepted Answer

CARS24 discourages the practice of directly approaching the seller and does not disclose the seller’s contact details to respect their privacy and preference for dealing exclusively with CARS24. Moreover, opting to buy through CARS24 offers several advantages. With us, you can enjoy peace of mind knowing that your payment is secure until you receive the car, as we have binding agreements with the seller to ensure this. Additionally, purchasing through CARS24 means you can avoid the hassle of negotiating with the seller and benefit from our assistance with documentation, financing options, registrations, and more, ensuring a hassle-free experience.

Question 38

What are the Different Test Drive Options available for different cars?

Accepted Answer

The following Test Drive Options are available for the different types of cars listed on the CARS24 platform.

CARS24 Prime cars - Both Home & Hub Test Drive Available
- Home Test Drive- In Dubai, Sharjah, Abu Dhabi and Ajman, you can test drive the car at home.
- Hub Test Drive- You can also test drive the car at a CARS24 hub in Dubai.
CARS24 Lite cars- are available for test drive only at the CARS24 Hub in Dubai
Private Seller PRO cars- are available for test drive only at the CARS24 Hub in Dubai
Private Seller cars- are available for test drive only at the seller’s premises

Question 39

What is the difference between Home Test Drive and CARS24 Hub Test Drive?

Accepted Answer

Home Test Drive
CARS24 gives you the option to test drive a car without having to travel anywhere. For this, we charge a nominal fee. By paying this fee, you can schedule a Test Drive at your preferred location across Dubai, Abu Dhabi, Sharjah and Ajman.

CARS24 Hub Test Drive
In case you are not comfortable with the test drive fee, or you want to test drive multiple cars in one go, you can visit the CARS24 Hub in Dubai.
Please note, you can only test drive cars which you have pre-booked on our app/site. Other cars which you see in our hub may not be available for you to test drive, as they may have been reserved by other customers.

Question 40

What cars can I book through Hub Test Drive?

Accepted Answer

When you opt for a hub test drive, you can book all CARS24 Prime/ CARS24 Lite & Private Seller PRO cars that are parked in the hub. However, you can still book home Test Drives for these cars as well if the option is available.

Question 41

What happens after I book a Home Test Drive?

Accepted Answer

After booking a car for Home Test Drive, you can schedule a test drive from the app/site, choosing a time as per your convenience. After you have scheduled your test drive, our team will reach out to you to confirm the details, and clear any doubts or questions you may have. Please note that in Abu Dhabi, we will facilitate a home viewing of the car, instead of a test drive.

Question 42

What happens after I book a CARS24 Hub Test Drive?

Accepted Answer

After selecting the car for CARS24 Hub Test Drive, you can schedule your visit to the hub in Dubai at a day and time of your choosing from the available options displayed on the app. Once you have scheduled your test drive, our team will reach out to you to confirm the details, and clear any doubts or questions you may have. On the scheduled date and time, you will need to visit the hub. We request you to be on time so that you get sufficient time to test drive your selected cars in the slot timing.

Question 43

I have booked multiple cars for the CARS24 Hub Test Drive? Do I have to visit the CARS24 Hub multiple times for my test drives?

Accepted Answer

Based on availability, you can schedule upto 4 cars for test drive in the same time slot. This will help you in avoiding multiple visits, and you can try out multiple cars in one go!

Question 44

Where are CARS24 hub located?

Accepted Answer

CARS24 hub is located in DUBAI

Address:
CARS24 MRL ( Test Drive Hub & Service Centre)
Jebel Ali Industrial Area
Dubai
Google Link: https://goo.gl/maps/3LAqqUEA5ksT99iQ6
Operational Timings: Mon-Sun 10AM- 8PM

Question 45

What happens after I book a Test Drive at Seller Premises for a Private Seller Listing?

Accepted Answer

The seller will review and confirm the availability for the test drive. Once confirmed, a CARS24 representative will contact you to coordinate for the test drive fulfilment on the scheduled day.

Question 46

I can’t make it on time for the test drive. Can I reschedule the test drive?

Accepted Answer

Of course! In case you can’t make it for the test drive on the scheduled date or time, you can reschedule the test drive from the bookings section in your app and  the steps. However, you will only be able to reschedule upto 5 hours before the test drive slot. If you miss this window, please cancel your existing booking and book once again. It’s that simple!

Question 47

What happens after the test drive is completed?

Accepted Answer

Once you have completed the test drive for the car at your preferred location, you will need to pay the adjustable Token amount to reserve the car and proceed with the purchase process. Your relationship manager will guide you with the next steps, from documentation through to delivery. Please note that the same car can be test driven by multiple customers and the one who pays the token amount first will get the exclusive right to purchase the car.

Question 48

What is a token amount?

Accepted Answer

Once you have completed your test drive, you will need to pay a token amount in order to proceed with the purchase of the selected car. This token amount is adjusted in your final payment, which occurs after document verification and loan approval (if needed). You'll only need to pay the remaining balance to finalize the deal.

There are two types of tokens:
a) Exclusive token:
Once you pay an exclusive token, the car is exclusively reserved for you until you either purchase the car or the booking gets cancelled. No other customer will be offered a test drive or the opportunity to pay a token on this car. In case you choose to cancel your booking or let it expire, you will be charged a cancellation fee and the rest of the token will be refunded to you in the form of a coupon that you can apply on your next booking with us (valid until 90 days from coupon issuance date).

b) Non Exclusive token:
If you choose to pay a non-exclusive token, you will be able to move forward with your purchase journey, but the car is not exclusively reserved for you; it will continue to be available for other customers to test drive and pay a token. In case another customer pays an exclusive token on your selected car, your booking will be “auto-cancelled” and the car will be reserved for the other customer.
In case of an auto cancellation, the entire token amount paid by you will be automatically refunded. However, if you choose to cancel your booking or let it expire, your token amount will be held back as a cancellation charge.

Question 49

Will I be able to complete my purchase with a non- exclusive token?

Accepted Answer

In case you are purchasing the car without a loan, the car will get exclusively reserved for you once you complete the final balance payment, even if you have only paid a non exclusive token.

If you are purchasing a car through a loan, the car will get exclusively reserved for you when we receive the loan approval for your application.

If we receive an exclusive token for your selected car (or any other customer meets the above criteria) before you meet the above criteria, your booking will be auto cancelled.

Question 50

What is the minimum loan amount I can apply for?

Accepted Answer

Most of the banks have a minimum loan amount of AED 2500/- However the minimum loan amount offered by DIB is AED 15000/-.

Question 51

How and when do I pay for the car transaction?

Accepted Answer

CARS24 transactions are done completely online. You can make the payment through bank transfer, cheque, debit card, or credit card.

Question 52

What is DBR?

Accepted Answer

DBR is Debt Burden Ratio and is used to measure an individual’s ability to manage monthly payments and repay debts. It is calculated by dividing the total recurring monthly instalments by fixed monthly income, and it is expressed as a percentage. DBR is capped at 50% by the Central Bank of the UAE.

Question 53

What is the loan tenure?

Accepted Answer

Loan tenure is the term of the loan. The maximum loan tenure offered by banks is 5 years or 60 months. Cars that are older than 7 years will get less than 60 months of auto loan. Our EMI calculator will help you with the maximum tenure available for each car.

Question 54

Can I get my CARS24 purchase financed?

Accepted Answer

Yes! CARS24 will assist you with finance options for your car purchase through our partnered banks and other financial providers. Our Relationship Manager will coordinate with you post-booking and assist in applying for finance on your behalf. Do note however, financing approval depends on the banks' terms and conditions as well as your loan eligibility.

Question 55

What are the documents required to avail a loan?

Accepted Answer

The bank will require the following types of documents for processing your loan:
Identity documents: Passport / Emirates ID/ Visa / Family Book for UAE nationals.
Income documents – Salary Certificates/ Bank Statement/ Audited financials (for self-employed individuals)

Question 56

What are the applicable charges while availing the loan?

Accepted Answer

Every bank and type of loan will have different charges on availing the loan. However, a processing fee is payable across all banks, which will be 1.05% of the loan amount or 500 AED whichever is higher.

Question 57

What is the maximum loan amount I can apply for?

Accepted Answer

The maximum loan amount that can be applied for is AED 5,00,000/-. This amount will also vary depending on the individual eligibility of the applicant.

Question 58

What is the interest rate?

Accepted Answer

Interest rate is a rate that the bank charges on the loan availed by the customer, and is calculated on the full original loan amount for the whole term without taking into consideration the periodic payments. In other words, interest is charged on the full amount of the loan throughout its loan tenure.

The interest rates are different for auto loans and personal loans and may vary from month to month. Your Relationship Manager will help you with the applicable interest rates based on your profile and choice of bank.

Question 59

Can I pay my loan back earlier than planned?

Accepted Answer

Yes, most banks will give you the option of paying back your loan earlier, subject to applicable fee and terms agreed at the time of availing the loan. This is called “Early Settlement”.

Question 60

What loan amount am I eligible for?

Accepted Answer

Once you apply for an auto loan, the bank will assess your eligibility basis your monthly income, DBR and other factors, and finance upto 80% of the total vehicle cost, as mandated by the central bank of UAE.

If you apply for a personal loan, you can choose to get financing for the entire value of the car.

Question 61

How can I get my car financed?

Accepted Answer

If you require a loan to buy that dream car, our Relationship Manager will help connect you with multiple banks that offer loan facilities. The basic requirements for loan eligibility are a regular income and a resident visa. Get started on this process here!

Question 62

Can I get my vehicle's registration transferred myself?

Accepted Answer

Don’t bother! Our experts will take care of the entire process, to give you a hassle-free experience.

Question 63

What documents will I be required to submit during the purchase process?

Accepted Answer

You will need the following documents at the time of purchase:
For Full Payment:

Emirates ID
Passport and valid residence visa
Driving License

For Financing:

Emirates ID
Passport and valid residence visa - 6 Months validity
Driving License
Salary Certificate (if salaried)
3 months bank statement (if salaried)
6 months Company's bank statement (if self-employed)
Trade License (if self-employed)
MOU or Board Resolution (if self-employed)

If anything additional is needed as per the RTA norms or Bank requirements, our team will contact you and inform you what is required.

Question 64

What is included in the financing documents charge?

Accepted Answer

Financing entails a lot of documentation requirements. For you to not have to worry about this at all, for a small fee CARS24 will ensure creation and submission of documents like the valuation certificate and loan quotation. We will take care of the entire process once you select Financing as your payment mode and will help expedite the entire process with minimal documentation, only what is absolutely essential.

FAQs